Terms and Conditions

This website is operated by COASTBERRY. Throughout the site, the terms “we”, “us” and “our” refer to COASTBERRY. COASTBERRY offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

• Eligibility for exchanges/ returns:
  
  • Returns/exchanges are accepted for purchases of regular-priced items with gift-card credits, 1st order discounts, or membership discounts applied.
  • Applicable only for regular-priced items purchased through our website - www.shopcoastberry.com and requested by the original purchasing account. Any of Coastberry's merchandise purchased through third-parties or marketplaces will strictly not be covered
  • All items purchased during sale promotion period, using promotional codes & backorder items will not be eligible for any exchange, return or refund
  • To be initiated within 7 days of receiving the parcel 
  • Email sales@shopcoastberry.com with your order number and invoice details 
  • Item(s) are required to be in its original condition (as received) - with original packaging and logo tags intact. Items have to be unwashed, unworn, unscented and unaltered in any manner.
  • [Bath Towels & Bath Robes] - Please note that due to the nature of the products and for hygiene reasons, we are unable to accept any returns/exchange for this specific category of products.
  • Exchanges/returns are strictly not applicable for sale, discounted and backorder item(s)
  • Exchanges requested for items purchased during promotional periods are permitted only for reasons related to sizing (i.e: Size doesn't fit) - we are able to assist with a 1-to-1 exchange of the exact same item, in a better-fitting size
  • COASTBERRY reserves the rights to reject any exchanges / returns should the above conditions not be fulfilled
  • If you have received a wrong order / defective or damaged product, kindly reach out to us at sales@shopcoastberry.com for further assistance

• Returns: 
  • Returns will be processed on a case by case basis, and subject to reasonable grounds
  • All returns will be strictly refunded via store credits. Store credits are to be utilized for future purchases on our website, and strictly not eligible for use on any other 3rd party platforms or marketplaces.
  • All returned store credits are valid for a period of 6 months from the date of issue - extension is strictly not permitted 
  • An admin fee of SGD 3 will be deducted from the return credits
  • Cost of courier for returns to be borne by customer
  • [Singapore] Cost of courier (SGD 5) for returns to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be returned
  • [Malaysia] Cost of courier (SGD 15) for returns to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be returned
  • All additional costs incurred for the return (admin fee + courier fee) to be fully borne by the customer
  • Kindly make arrangements for the return parcel only after you've received an acknowledgement & approval email/ DM from COASTBERRY
  • Returns that do not fulfil all our conditions upon our final checks will be duly rejected and a fee for redelivery to send the rejected item back to you will be required

• Exchanges:
  • In the event the size doesn't fit, we'll be glad to assist on a 1-to-1 exchange (not valid for sale items & items purchased with promotional codes)
  • Exchange for a completely different product or design is not permitted - we will process it as a return & a new order can be placed using the refunded credits 
  • Kindly note that only a one-time exchange is allowed per order 
  • Cost of courier / postage fees for exchange to be borne by customer (we will not be imposing any additional charges for the arrangement of courier for the new parcel to be delivered)
  • [Singapore] Cost of courier (SGD 5) for exchange to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be exchanged
  • [Malaysia] Cost of courier (SGD 15) for exchange to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be exchanged
  • Kindly make arrangements for the exchange parcel only after you've received an acknowledgement & approval email/ DM from COASTBERRY
  • Returns that do not fulfil all our conditions upon our final checks will be duly rejected and a fee for redelivery to send the rejected item back to you will be required.

• Acceptable Tolerances:
  • Please note that the following are NOT considered as defective:
  • Slight colour difference due to varying brightness & screen resolutions across different devices
  • A variance of 1-2 cm in measurements stated on product page
  • Slight production stains, slight imperfections and/or misalignment of seams
  • Loose threads
  • Variance in placement of prints - Exact placement of prints for products with seamless print pattens will be random
  • Defective items that have been returned upon official approval (on a case by case basis) will be eligible for a one-to-one product exchange OR one-time refund in the form of store credits. COASTBERRY's decision is final as to what constitute as a defect for such cases.

• For orders with preorder / backorder items, please be informed that your order will be shipped after the PO/BO stocks have arrived if standard courier is chosen. Each order will be entitled to a one-time Complimentary Standard Courier split shipment between in-stock and preorder / backorder items if each shipment is above $60 respectively.
• Split shipping will be charged at $3.90 for each shipment which falls below $60.
• Additional charges may apply for further arrangements of separate delivery.
• Estimated waiting time for preorder / backorder items: As indicated on each product listing.
• Kindly join PO / BO only if you are comfortable with the wait and any unforeseen delays.
• All PO / BO placed are considered as final, and cancellations are strictly not permitted. 

Any questions or concerns with regard to the above stated Terms of Service are to be addressed and sent to hello@shopcoastberry.com 

All photos and content on our website and social media platforms are original productions of COASTBERRY and the use of our videos or images for personal use or re-sale purposes are strictly not allowed. Persons found liable for such copyright infringements will be strictly dealt with and we will not hesitate to take legal action.

Coastberry reserves all rights to amend the above policy without prior notice.