Where are you based in?
- We are based in Singapore, but we ship worldwide!
What are your order processing hours?
- We process all orders and emails from Monday to Friday, between SGT 9.30am to 5.30pm (excluding weekends and public holidays)
Do i have to register for an account prior to making a purchase?
- Account registration is not required to make a purchase, but we highly recommend you to do so as an account sign-up would entitle you to a 10% discount off your first purchase!
- You'll also automatically earn 50 Coastberry reward points! These points can be accumulated to redeem discount vouchers & you'll also be entitled to additional discounts during your birthday month!
- Read up more on our <Membership Rewards> program
What are the available modes of payment?
- PayNow (via HitPay)
- All major credit & debit cards (via ShopcadaPay)
How do i apply discount codes and credits to my shopping cart?
- Kindly input the relevant code in the bottom box of the checkout page
Oops! I have forgotten to input the discount codes(s) during the checkout process. Can i be refunded in terms of store credits?
- Apologies - but no refunds nor exception will be made for such cases. We'd like to remind all customers to check all order details carefully prior to checking out.
I am unable to apply a promo code onto my order. What now?
- Kindly check on the validity period of the promo code & if you've fulfilled the necessary conditions to unlock it
- Do ensure that the promo code has not already been utilised in another order
- Still having issues? Leave us an email at sales@shopcostberry.com and we'll assist you accordingly
I have received a defective / wrong item. What should i do?
- Kindly send us an email at sales@shopcoastberry.com with more information/ photo evidence & we'll assist you from there (:
- Please do also refer to our <Terms & Conditions> for more information on the definitions of a "defect" as well as what to expect for next steps
I urgently require a Gift Hamper / Set to be delivered to a recipient. Are you able to support with same-day delivery?
- Fret not! We'll try our best to accommodate to your request within means
- Kindly get in touch with us via Whatsapp HERE to check in on availability of products & delivery service
- Urgent delivery service is available at an additional fee of $15 to $20 per location (calculated by distance)
What’s the validity for Coastberry Reward Points?
- All reward points are valid for a period of 1 year
- Read up more on our <Membership Rewards> program
What’s the validity for store credits?
- Store credits are valid for a period of 6 months.
My question is not addressed here, what should i do?
- Drop us an email at sales@shopcoastberry.com and we'll assist