COASTBERRY reserves all rights to reject any requests for returns / exchanges at our own discretion. By making a purchase with us, you agree to the following Terms & Conditions.
Our Return & Exchange Policy applies only for regular-priced items purchased through our website - www.shopcoastberry.com and requested by the original purchasing account. Any of Coastberry's merchandise purchased through third-parties or marketplaces will strictly not be covered.
Returns/exchanges are accepted for purchases of regular-priced items with gift-card credits, 1st order discounts, or membership discounts applied.
However, orders that are made:
- Using partial or full store credits
- Using promotional codes
- Under SALE, Discounted Preorder Promotions, and Backorder
- Under the category of [Bath Towels & Bath Robes]
- Beyond Singapore and Malaysia
are strictly not be eligible for any forms of returns/exchanges.
Eligibility for exchanges/ returns:
- To be initiated within 7 days of receiving the parcel
- Email sales@shopcoastberry.com with your order number and invoice details
- Item(s) are required to be in its original condition (as received) - with original packaging and logo tags intact. Items have to be unwashed, unworn, unscented and unaltered in any manner.
- [Blankets, Bath Towels & Bath Robes] - Please note that due to the nature of the products and for hygiene reasons, we are unable to accept any returns/exchange for this specific category of products.
- Exchanges/returns are strictly not applicable for sale, discounted and backorder item(s)
COASTBERRY reserves the rights to reject any exchanges / returns should the above conditions not be fulfilled
If you have received a wrong order / defective or damaged product, kindly reach out to us at sales@shopcoastberry.com for further assistance.
Returns:
- All returns will be strictly refunded via store credits. Store credits are to be utilized for future purchases on our website, and strictly not eligible for use on any other 3rd party platforms or marketplaces.
- All returned store credits are valid for a period of 6 months from the date of issue - extension is strictly not permitted
- An admin fee of SGD 3 will be deducted from the return credits
- [Singapore] Cost of courier (SGD 5) for returns to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be returned
- [Malaysia] Cost of courier (SGD 15) for returns to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be returned
- All additional costs incurred for the return (admin fee + courier fee) to be fully borne by the customer
- Kindly make arrangements for the return parcel only after you've received an acknowledgement & approval email/ DM from COASTBERRY
- Returns that do not fulfil all our conditions upon our final checks will be duly rejected and a fee for redelivery to send the rejected item back to you will be required
Exchanges:
- In the event the size doesn't fit, we'll be glad to assist on a 1-to-1 exchange (not valid for sale items & items purchased with promotional codes)
- Exchange for a completely different product or design is not permitted - we will process it as a return & a new order can be placed using the refunded store credits
- Kindly note that only a one-time exchange is allowed per order
- Cost of courier for exchange to be borne by customer (we will not be imposing any additional charges for the arrangement of courier for the new parcel to be delivered)
- [Singapore] Cost of courier (SGD 5) for exchange to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be exchanged
- [Malaysia] Cost of courier (SGD 15) for exchange to be borne by customer - Coastberry will arrange for pick-up of the item(s) to be exchanged
- Kindly make arrangements for the exchange parcel only after you've received an acknowledgement & approval email/ DM from COASTBERRY
- Returns that do not fulfil all our conditions upon our final checks will be duly rejected and a fee for redelivery to send the rejected item back to you will be required
Acceptable Tolerances:
Please note that the following are NOT considered as defective:
- Slight colour difference due to varying brightness & screen resolutions across different devices
- A variance of 1-2 cm in measurements stated on product page
- Slight production stains, slight imperfections and/or misalignment of seams
- Loose threads
- Variance in placement of prints (for repeated print designs)
Defective items that have been returned upon official approval (on a case by case basis) will be eligible for a one-to-one product exchange OR one-time refund in the form of store credits. COASTBERRY's decision is final as to what constitute as a defect for such cases.
Return/ Exchange Methods:
- Coastberry will arrange for pick-up of the item(s) to be returned / exchanged
- Please ensure that you have attained the approval of our CS team before proceeding with any returns/exchanges. Parcels that are not approved or formally initiated will be rejected.
Discounts:
- It is your responsibility to ensure that all discount codes (wherever applicable) are keyed in upon checkout. Reimbursement will strictly not be provided if the codes are not applied.
Kindly refer to our Terms & Conditions for more information on our return/ exchange policy.
Coastberry reserves all rights to amend the above policy without prior notice.